Our Policies

Makkah Traveline is committed to providing clear, transparent, and fair guidelines to ensure a smooth experience for all our travelers. Please carefully review our policies below, which outline important terms regarding bookings, payments, cancellations, and responsibilities.

1. Non-Refundable Bookings and Deposits
   All tickets booked through Makkah Traveline are non-changeable and non-refundable. Deposits paid upfront for reservations are non-refundable.

2. Payment Deadlines
   It is the passenger’s responsibility to ensure outstanding balance payments are made by the due date. Failure to meet this deadline may result in booking cancellation and forfeiture of any deposits.

3. Cancellations and Refunds
   Cancellations and refunds are governed by airline policies and may be subject to additional administration charges. Refunds are processed within 7-8 business weeks once received from the airline.

4. Booking Amendments
   Changes to bookings are subject to seat availability and fare restrictions at the time of the amendment. We will do our best to accommodate changes based on current availability.

5. Ticket Availability and Issuance
   All quotes are subject to availability and are not guaranteed until tickets have been issued, regardless of payment status. Tickets are typically issued within 48-72 hours of full payment, and within 12-24 hours for next-day travel. Contact us immediately if you have not received your tickets within these timeframes.

6. Electronic Ticketing
   Airlines primarily use e-tickets, so no paper tickets will be issued.

7. Booking Reconfirmation
   Passengers should reconfirm bookings with the travel agency or airline 72 hours before flight departure to check for any last-minute changes.

8. Check-In Times
   International travelers should check in at least 3 hours before departure, while domestic travelers should check in 2 hours before departure.

9. Travel Documents
   Passengers are responsible for ensuring all travel documents, including e-tickets, passports, visas, and insurance, are correct and valid for travel.

10. Liability for Boarding and Entry Denial
    We are not liable if passengers are denied boarding or entry due to incorrect or missing documentation.

11. Passport Validity
    Passports must be valid for at least six months beyond the return travel date.

12. Visa Requirements for the U.S.
    Passengers traveling to the U.S. must apply for an ESTA visa on the U.S. Government website.

13. Travel Insurance
    Travel insurance is recommended but not included in the booking. Claims are managed directly with the insurance provider.

14. Credit Card Surcharge
    A 3% surcharge applies to business transactions made with a credit card. Refunds on credit card transactions do not include this surcharge.

15. Booking Confirmation
    By not responding to our email within 24 hours, you agree to accept and understand all terms and conditions governing your booking.

16. Additional Visa Fees
    Passengers who performed Umrah in 1438H must pay an additional SAR 2000 for visa processing as required by Hajj authorities.

17. Visa Application Liability
    We are not liable for visa refusals, delays, or errors unless they are due to our own mistake. Refunds will be issued within 14 calendar days for rejected applications.

18. Non-Refundable Umrah Packages
    Once booked and confirmed, Umrah packages are non-changeable and non-refundable.

19. Accommodation Requests
    While we strive to meet accommodation requests, an alternative hotel may be offered based on availability.

20. Child Accommodation
    Two children under 6 can stay free with parents in the same room, though breakfast fees apply.

21. Supplier Policies and Taxes
    All bookings are subject to policies, taxes, and fees as imposed by the Saudi Government. Additional charges may apply if changes occur.